Terms & Conditions

Last Updated: October 12, 2025

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Bravadis Media LLC ("Bravadis Media," "we," "us," or "our") regarding your use of our AI solutions, automation services, and related offerings.

By:

• Accessing or using our website, services, or AI solutions
• Signing up for an account or consultation
• Entering into a Service Agreement with us
• Using any AI agents, automation pipelines, or custom applications we provide

You acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Service Description

2.1 AI Solutions Offered

Bravadis Media provides custom AI solutions including, but not limited to:

• AI agents and virtual employees for customer interaction
• Process automation pipelines and workflow integration
• Predictive and prescriptive analytics systems
• Custom AI application development using low-code platforms
• API integration and development services
• Industry-specific AI implementations
• Consulting, training, and optimization services

2.2 Custom Nature of Services

Our services are custom-designed for each client's specific needs. Service scope, deliverables, timelines, and pricing are defined in individual Service Agreements or Statements of Work ("SOW").

3. Eligibility and Account Registration

3.1 Business Use

Our services are designed for business and professional use. You must be at least 18 years old and have the authority to enter into binding contracts on behalf of your organization.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Providing accurate and current information

4. Client Obligations

4.1 Cooperation

Successful implementation of AI solutions requires your cooperation, including:

• Providing timely access to necessary business data and systems
• Designating appropriate personnel for project coordination
• Responding to information requests within agreed timeframes
• Participating in training and onboarding sessions
• Testing and providing feedback on deliverables

4.2 Data Quality

You are responsible for the accuracy, legality, and quality of data you provide. AI model performance depends significantly on input data quality.

4.3 System Requirements

You must maintain compatible systems, software, and infrastructure as specified in your Service Agreement.

4.4 Prohibited Uses

You agree not to:

• Use our services for any illegal, fraudulent, or harmful purposes
• Attempt to reverse engineer, decompile, or extract proprietary AI models or code
• Interfere with or disrupt our services or infrastructure
• Use our services to create competing AI solutions
• Violate any applicable laws, regulations, or third-party rights
• Introduce malware, viruses, or malicious code
• Attempt unauthorized access to our systems or client data

5. Fees and Payment

5.1 Pricing

Service fees are specified in your Service Agreement or SOW. Pricing may be based on:

• Fixed project fees
• Monthly or annual subscriptions
• Usage-based pricing
• Hourly consulting rates
• Hybrid models combining the above

5.2 Payment Terms

• Payment is due according to the schedule in your Service Agreement
• Late payments may incur interest charges and service suspension
• All fees are non-refundable unless specified otherwise
• You are responsible for all applicable taxes

5.3 Price Adjustments

We reserve the right to adjust pricing for ongoing services with 30 days' notice. Significant scope changes may result in fee adjustments as agreed in writing.

6. Intellectual Property Rights

6.1 Bravadis Media Property

We retain all rights, title, and interest in:

• Our proprietary AI models, algorithms, and methodologies
• Software platforms, tools, and frameworks
• Pre-existing code, libraries, and components
• Branding, trademarks, and trade secrets
• General knowledge and improvements derived from projects

6.2 Client-Specific Deliverables

Upon full payment, you receive a license to use custom AI solutions developed specifically for your business according to terms in your Service Agreement. This typically includes:

• Exclusive use of custom AI agents and applications
• Ownership of your business data and specific training data
• Rights to deployed automation workflows

6.3 Client Data

You retain ownership of your business data, customer information, and proprietary content. We receive a license to use this data solely to provide services to you.

6.4 Third-Party Components

Solutions may include third-party software, APIs, or services subject to separate licenses and terms.

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary information, including:

• Business strategies, processes, and data
• Technical specifications and implementations
• Pricing and financial information
• Customer information and trade secrets

This obligation survives termination of services and excludes information that is publicly available or independently developed.

8. Data Security and Privacy

8.1 Security Measures

We implement industry-standard security measures including encryption, access controls, and monitoring. Specific security requirements are detailed in your Service Agreement.

8.2 HIPAA Compliance

For healthcare clients handling Protected Health Information (PHI), we enter into a Business Associate Agreement (BAA) and maintain HIPAA-compliant infrastructure and practices.

8.3 Data Processing

Our collection, use, and protection of data is governed by our Privacy Policy. For clients in regulated industries, additional Data Processing Agreements may be required.

9. Warranties and Disclaimers

9.1 Service Warranty

We warrant that services will be performed in a professional manner consistent with industry standards. Custom AI solutions will substantially conform to specifications in your Service Agreement.

9.2 AI Performance

9.3 No Other Warranties

EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of Liability

10.1 Exceptions

Liability limitations do not apply to:

• Gross negligence or willful misconduct
• Violations of confidentiality obligations
• Intellectual property infringement
• Matters that cannot be limited by law

11. Indemnification

You agree to indemnify and hold Bravadis Media harmless from claims arising from:

• Your use of our services or AI solutions
• Your violation of these Terms or applicable laws
• Your data, content, or business practices
• Third-party claims related to your use of our services

12. Term and Termination

12.1 Service Term

Services commence and continue according to your Service Agreement terms, which may include:

• Project-based engagements with defined end dates
• Ongoing subscriptions with monthly or annual terms
• Perpetual licenses with optional support

12.2 Termination Rights

Either party may terminate:

• For Convenience: With 30 days' written notice (unless otherwise specified)
• For Cause: Immediately upon material breach that remains uncured after 15 days' notice
• For Non-Payment: We may suspend or terminate services for overdue payments

12.3 Effects of Termination

Upon termination:

• Outstanding fees become immediately due
• We will provide reasonable assistance in transitioning services
• Access to hosted solutions may be discontinued
• Each party returns or destroys confidential information
• Provisions regarding confidentiality, IP, and liability survive

13. Service Level and Support

13.1 Availability

We strive for high availability of deployed AI solutions. Specific uptime commitments, if any, are detailed in your Service Agreement.

13.2 Support

Support terms including hours, response times, and channels are specified in your Service Agreement. General support is available Monday-Friday, 9:00 AM - 6:00 PM EST.

13.3 Maintenance

We perform regular maintenance and updates. Scheduled maintenance will be communicated in advance. Emergency maintenance may occur with minimal notice.

14. Modifications to Services and Terms

14.1 Service Changes

We may modify, update, or discontinue services with reasonable notice. Material changes to deployed solutions require your consent.

14.2 Terms Updates

We may update these Terms periodically. Continued use of services after changes constitutes acceptance. Significant changes will be communicated via email or prominent website notice.

15. Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, telecommunications failures, cyberattacks, or third-party service outages.

16. Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

17. Assignment

You may not assign these Terms or any Service Agreement without our written consent. We may assign to affiliates or in connection with a merger, acquisition, or sale of assets.

18. Dispute Resolution

18.1 Informal Resolution

Parties agree to attempt good-faith resolution of disputes through negotiation before pursuing formal proceedings.

18.2 Governing Law

These Terms are governed by the laws of [Your State], United States, without regard to conflict of law principles.

18.3 Venue

Any legal action must be brought in the state or federal courts located in [Your County/State]. Both parties consent to personal jurisdiction in these courts.

18.4 Arbitration

If specified in your Service Agreement, disputes may be subject to binding arbitration under the American Arbitration Association rules.

19. Entire Agreement

These Terms, together with your Service Agreement, Privacy Policy, and any SOWs constitute the entire agreement between parties and supersede all prior agreements or understandings.

20. Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

21. Waiver

Failure to enforce any right or provision does not constitute a waiver of that right or provision.

22. Notices

Official notices must be sent to:

• To Bravadis Media: [email protected]
• To Client: Email address on file or address in Service Agreement

23. Survival

Provisions regarding confidentiality, intellectual property, liability limitations, indemnification, and dispute resolution survive termination of services.