Privacy Policy

Last Updated: October 12, 2025

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, and job title
• Account Information: Username, password, and account preferences
• Business Information: Industry type, business size, operational data relevant to AI solution deployment
• Communication Data: Information from your inquiries, support tickets, and interactions with our AI agents
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)

1.2 Information Collected Automatically

When you use our services, we automatically collect:

• Usage Data: How you interact with our AI solutions, features used, and performance metrics
• Device Information: IP address, browser type, operating system, and device identifiers
• Analytics Data: Page views, session duration, and navigation patterns
• Cookies and Tracking: Information collected through cookies and similar technologies

1.3 Business Data

For clients using our AI solutions, we may process:

• Customer data necessary for AI agent interactions
• Workflow and process data for automation purposes
• Training data to improve AI model performance
• Integration data from connected business systems (CRM, POS, etc.)

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Providing, operating, and maintaining our AI solutions and services
• Customization: Tailoring AI models and workflows to your specific business needs
• Communication: Responding to inquiries, providing support, and sending service-related notifications
• Improvement: Analyzing usage patterns to enhance our AI solutions and develop new features
• Security: Detecting, preventing, and addressing technical issues and security threats
• Compliance: Meeting legal obligations and enforcing our terms of service
• Marketing: Sending promotional materials (with your consent, where required)

3. Data Sharing and Disclosure

3.1 Service Providers

We share data with trusted third-party service providers who assist us in:

• Cloud infrastructure and hosting services
• Payment processing
• Email and communication platforms
• Analytics and performance monitoring
• Customer relationship management

All service providers are contractually bound to protect your data and use it only for specified purposes.

3.2 Business Partners

We may share information with strategic partners like Pulse CRM to provide integrated solutions. Such sharing is always done with appropriate safeguards and for legitimate business purposes.

3.3 Legal Requirements

We may disclose information when required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption
• Access Controls: Strict authentication and authorization protocols limit data access to authorized personnel only
• Monitoring: Continuous security monitoring and threat detection systems
• Regular Audits: Periodic security assessments and vulnerability testing
• Compliance: HIPAA-compliant solutions available for healthcare clients with appropriate Business Associate Agreements

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete data
• Receive a copy of your data in a portable format

5.2 Data Deletion

You may request deletion of your personal information, subject to:

• Legal retention requirements
• Ongoing business relationships
• Legitimate business purposes

5.3 Marketing Communications

You can opt-out of marketing emails at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Adjusting your account preferences

5.4 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect functionality of our services.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When data is no longer needed, we securely delete or anonymize it according to our data retention policies.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data according to this Privacy Policy, including:

• Standard Contractual Clauses
• Data Processing Agreements
• Adequate protection mechanisms

9. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

Your continued use of our services after changes indicates acceptance of the updated policy.

11. State-Specific Rights

11.1 California Residents (CCPA/CPRA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

11.2 Other States

Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws have similar rights. Contact us to exercise these rights.